A chat bot is a software assistant that can communicate with people via text messages. This is your virtual sales assistant that works without salary, around the clock and can take orders, answer questions, and even help with product selection.

The simplest versions can be created in Telegram or WhatsApp to create surveys, answer customer questions. More advanced ones, based on artificial intelligence, can talk to the client in any language, answer non-standard questions. Such chatbots can be trained on the details of your product. It can become a receptionist at a hairdressing salon or even a real estate agency.

Facebook has released a lot of data that proves the value of bots to businesses:
– 2 billion messages are sent between people and businesses every month
– 56% of people would rather send a message than call customer service
– 53% of people are more likely to make purchases with businesses they can send a message to

Most people who send messages to businesses say that being able to send a message to a business helps them feel more confident in the brand.

Customers can write to the chatbot on your website or messenger at any time of the day or night, and the chatbot will instantly answer their questions. For example, they can ask about prices, types of cakes, ingredients or delivery times and the chatbot will give them the information they need right away.