We get to know your employees, identify their motivations and set specific, measurable and achievable goals for the sales team.

We will examine sales and revenue data to assess how well the sales department is achieving its goals.

We will dive into the sales process and observe the employees. Examine each stage of the sales funnel and identify where improvements can be made.

We’ll examine the conversion rate from each stage of the funnel. We will learn how employees process the order received and where efficiency is lost.

Each employee will complete a questionnaire, based on which we will conduct a sales staff productivity assessment. Next, we will interview each employee to identify the problem and solutions.

We will analyse customer feedback regarding the performance of the sales team. We will select one or two customers of each employee and get their opinion about the service.

Customers’ opinions about service quality, staff professionalism and other aspects will be taken into account in the report.

Let’s check where the company stores and updates data about customers and customer transactions. Availability and operability of CRM system to track and analyse customer and transaction data.

Find out how much team members know how to sell and how much regular training they receive. Find out the extent to which team members have the opportunity to develop as a team.

Evaluate the extent to which these training programmes have an impact on performance improvement.

Provide training if necessary, or recommend programmes worth purchasing.

Test the company’s products and services to see if they appeal to different target customer groups.

Evaluate the competitiveness of products or services relative to market demands.

 Analyse the competitors’ strategies that have been successful and suggest changes to the existing arrangement.

Examine the costs of the sales department and compare them to revenue and profit.

Examine the efficiency of budget utilisation. Pay attention to cost items and try to optimise them.

We will give recommendations to conduct regular performance reviews and adjust strategies according to changes in the market and internal environment.